Heaven Cloud
Frequently asked questions
Quick answers about HeavenCloud hosting, billing and support. Every plan, guide and policy is also on heavencloud.in.
What does HeavenCloud offer?
HeavenCloud offers cheap VPS and Windows RDP in India, Discord & Telegram bot hosting, Lavalink v4 and game servers (Minecraft, FiveM, Hytale), with DDoS protection on every plan. All plans: heavencloud.in.
How much does HeavenCloud hosting cost?
Paid bots start at ₹20/mo, game servers at ₹60/mo (Minecraft from ₹120/mo), managed Lavalink at ₹200/mo, and India VPS and Windows RDP at ₹390/mo. A free 24/7 Discord bot tier is available. Prices are in INR, billed monthly, with no hidden fees.
Which regions can I deploy in?
India (Mumbai, and Noida in Delhi NCR), the USA (Miami, Ashburn and New York), Singapore & Johor, and Germany (Frankfurt, Nuremberg, Falkenstein).
Is there a free tier or trial?
Yes. Discord and Telegram bots can be hosted free 24/7 with no credit card (claim at discord.gg/getvps); free bots must be renewed every 7 days in the control panel. There is also free public Lavalink, a 1-hour managed Lavalink trial and a 10-minute Minecraft trial.
What uptime SLA is included?
Paid plans have a 95%–99.95% monthly network uptime SLA depending on the product (99.95% for paid bots and Lavalink). Free tiers aim for 24/7 uptime but have no paid SLA. Full terms: Service Level Agreement.
Is DDoS protection included?
Yes. DDoS protection is included on every plan, including the free Discord bot tier, filtered on a multi-provider edge. India VPS plans are protected up to 100 Gbps.
Which control panel do I get?
Bots, Lavalink and game servers use the Pterodactyl panel with HeavenCloud plugins at control.heavencloud.in. VPS and RDP use the VirtFusion panel with full root / Administrator access.
How do I get started?
Choose VPS, RDP, bot hosting, Lavalink or a game server on heavencloud.in and order here on billing.heavencloud.in. Most services are set up right after payment. Free bots are created at control.heavencloud.in.
Which payment methods can I use?
Prices are in INR. You can pay with UPI (GPay, PhonePe, Paytm), PayPal or crypto.
What is the refund policy?
Paid hosting has a 12-hour money-back guarantee. Dedicated servers and add-ons (IPv4, extra IPs, DDoS add-ons) are not refundable, and 18% tax is withheld on PayPal refunds. Details: Refund Policy.
How do I claim SLA credits?
Open a billing ticket here within 7 days with your logs. We check it against our monitoring and add the credit to your account balance.
How do I deploy a Discord bot?
Buy a plan (or claim a free bot), upload your files over SFTP, keep the token in a .env file, set the startup command and press Start in the panel. Node.js, Python, Bun and Java are supported. Guides: Knowledge Center.
How do I set up Lavalink?
Buy Lavalink hosting, copy the host, port and password from the panel and add them to your bot's Lavalink client (Shoukaku, Wavelink, Poru …). You can test audio on the page before you pay.
Is HeavenCloud registered and trusted?
Yes. HeavenCloud is registered in India as a Micro enterprise (MSME), Udyam UDYAM-RJ-35-0025079, based in Didwana Kuchaman, Rajasthan, and serves 1,000+ active customers. Paid servers run on RAID NVMe with automated backups. More: Is HeavenCloud trusted?
How do I contact support?
Support is available 24/7 on Discord, by live chat, by email at care@heavencloud.in, or with a ticket here. Network status: status.heavencloud.in.
Still have a question?
Our team is happy to help.